Privacy Policy
Policy Links:
This privacy policy applies to The ID Band Company Limited whose registered business address is:
Unit 9 Oak Drive
Lionheart Enterprise Park
Alnwick
NE66 2EU
United Kingdom
We are registered as a company in England. Company Registration Number: 7339431.
This privacy policy describes how we collect and use the personal information you provide on our web site: theidbandco.com. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.
Date updated: 25 August 2023
The type of personal information we collect
When you shop on this Website, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password. We may also collect information about where you are on the internet (e.g. the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website ("User Information"). We may collect this information even if you do not register with us.
Your online order may also include information that you have asked us to engrave on your medical ID. This usually includes personal medical information and may also include contact information for relatives, friends or others. We store a record of what you have asked us to engrave on an ID alongside your name and the other personal information that you give us.
We will store your email address when entered during the checkout process. In the event that you do not complete your order we may send an email asking if you would like to continue with your order. By entering your email address during the checkout process we deem this to be consent to do this.
We also store personal preferences including your basket as well as marketing and cookie preferences.
You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service.
How we use your personal information and why
We use your information only for the following purposes:
- Processing your orders;
- For statistical or survey purposes to improve this Website and its services to you;
- To serve website content and advertisements to you;
- To administer this website;
- If you consent, to notify you of products or special offers that may be of interest to you.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
- 1. We have a contractual obligation.
- 2. We have a legal obligation.
- 3. We have a legitimate interest.
- 4. Your consent. You are able to remove your consent at any time. You can do this by contacting custserv@theidbandco.com
You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003, The UK Data Protection Regulations (including the 2018 GDPR amendments).
We will not release your Personal Information to any company outside of the The ID Band Company and our marketing agency (if you have agreed to receive our newsletter) for mailing or marketing purposes with the exception of third-party companies that we may pass your order onto.
You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled do so.
How we store your personal information
Your information is securely stored.
We keep your personal information on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation prevailing from time to time. We will not store your credit card details on any of our computer systems. We do not process your information in any way except to process and fulfil your order. We will keep your information for a minimum of 6 years to comply with HMRC accounting practices.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
If you wish to make a request, please contact Compliance Officer at sales@theidbandco.com or by mail at Privacy Compliance Officer, The ID Band Company, Unit 9 Oak Drive, Lionheart Enterprise Park, Alnwick, NE66 2EU, United Kingdom.
Service Providers
The ID Band Co uses service providers for shipping, marketing services, Web analytics and Web hosting. These companies are authorised to use your personal information only as necessary to provide these services to us.
Analytics
We may use third-party Service Providers to monitor and analyse the use of our Website.
Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our website. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.
You can opt-out of having made your activity on the Website available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.
For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://policies.google.com/technologies/partner-sites.
Google Ads
Google Ads (formely Google AdWords) remarketing service is provided by Google Inc.
Google's advertising services allow advertisers to display targeted ads to users based on their interests, demographics, and online behavior. When users visit partner websites, such as ours, that use Google's advertising services, certain data may be collected and used for ad targeting, including:
- Cookies and Tracking Technologies: Google may use cookies and similar tracking technologies to gather information about users' browsing habits and preferences. This data helps build user profiles for targeted advertising.
- User Interaction Data: Google collects data about user interactions with ads, such as clicks, views, and conversions. This data helps advertisers measure the effectiveness of their campaigns.
- Demographic and Interest Data: Google may use data from partner websites to infer users' demographics and interests, enabling advertisers to serve relevant ads.
If you have opted into marketing cookies, your personal data and site cookie data may be used to personalise ads that are shown to you via the Google Ads network.
You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads.
Google also recommends installing the Google Analytics Opt-out Browser Add-on - https://tools.google.com/dlpage/gaoptout - for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.
For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://policies.google.com/technologies/partner-sites.
Facebook remarketing service is provided by Meta Platforms Inc.
For more information on the privacy practices of Facebook, please visit Facebook's Data Policy: https://www.facebook.com/privacy/policy/
Payments
We may use third-party services for payment processing (e.g. payment processors).
The global payment processors we work with are:
Braintree, PayPal, Inc., Google Pay and Klarna.
Their privacy policies can be viewed at the following links:
Braintree: https://www.braintreepayments.com/gb/legal/braintree-privacy-policy
Paypal: https://www.paypal.com/webapps/mpp/ua/privacy-full
Google Pay: https://payments.google.com/payments/apis-secure/u/0/get_legal_document?ldo=0&ldt=privacynotice&ldl=en-GB
Klarna: https://www.klarna.com/uk/privacy/.
Points of contact for queries
If you have any queries in relation to the use of your personal data or if you would like to register a complaint, or simply want more information contact Compliance Officer at sales@theidbandco.com or by mail at Privacy Compliance Officer, The ID Band Company, Unit 9 Oak Drive, Lionheart Enterprise Park, Alnwick, NE66 2EU, United Kingdom.
Questions regarding this Policy should be directed to the Administrative Head Office of The ID Band Company as detailed on the Contact Us page.
Changes to the privacy policy
The terms of our privacy policy may change from time to time. Please check back frequently to see any updates or changes to our privacy policy.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at custserv@theidbandco.com.
Our postal address is:
The ID Band Company
Unit 9 Oak Drive
Lionheart Enterprise Park
Alnwick
NE66 2EU
United Kingdom
We can also be contacted by phone on 0800 999 3669.
We are registered as a company in England. Company Registration Number: 7339431. VAT Registration Number: 101 8940 37.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk