Terms & Conditions

Welcome to The ID Band Company website terms and conditions for use. These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website.

Before you place an order, if you have any questions relating to these terms and conditions please contact our Customer Service Representatives by e-mail to sales@theidbandco.com or by phone on 0800 999 3669.


"Conditions" means these terms and conditions and the Special Conditions; "Product" means a product displayed for sale on the Website; "Product Description" means that part of the Website where certain terms and conditions in respect of the individual Product are provided; "Special Conditions" means the terms and conditions in the Product Description; "Users" means the users of the Website collectively; "Personal Information" means the details provided by you on registration; "We/us" means The ID Band Company; "Website" means the website located at www.theidbandco.com or any alternative or subsequent URLs which we may use; "Cookies" means small text files which our Website places on your computer's hard drive to store information about your shopping session and to identify your computer; "United Kingdom" means England, Wales, Scotland, Northern Ireland and the Channel Islands and "You" means a user of this Website.

Use of the website

You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.

Your information
You warrant that the Personal Information which you are required to provide when you are checking out your items is true, accurate, current and complete in all respects. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use. We will not share your information with any other companies except where it is required to fulfill your order or, if you have consented to receive product newsletter emails from us, in order for ourselves or a third party marketing agency to use your name and email address for the sole purpose of sending our emails.

You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.

Our rights
We reserve the right to:
modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

Third party links
To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources


We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation in place. We will not store your credit card details on any of our computer systems. We do not process your information in any way except to process and fulfill your order. We will keep your information for a minimum of 6 years to comply with HMRC accounting practices.

When you shop on this Website, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password. We may also collect information about where you are on the internet (e.g. the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website ("User Information"). We may collect this information even if you do not register with us.

We will store your email address when entered during the checkout process. In the event that you do not complete your order we may send an email asking if you would like to continue with your order. By entering your email address during the checkout process we deem this to be consent to do this.

We hold your information in order to be able to process and fulfill your order.

You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service.

We use your information only for the following purposes:
Processing your orders;
For statistical or survey purposes to improve this Website and its services to you;
To serve website content and advertisements to you;
To administer this website;
If you consent, to notify you of products or special offers that may be of interest to you.
You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003, The UK Data Protection Regulations (including the 2018 GDPR amendments).

We will not release your Personal Information to any company outside of the The ID Band Company and our marketing agency (if you have agreed to receive our newsletter) for mailing or marketing purposes with the exception of third party companies that we may pass your order onto.

You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled do so.

We may use Cookies to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping basket at any time - if you do not accept Cookies you will be unable to use this Website. You can read further information about our use of cookies by clicking this link.

Please check back frequently to see any updates or changes to our privacy policy. Questions regarding this Policy should be directed to the Administrative Head Office of The ID Band Company as detailed on the Contact Us page.


We may, at our discretion make use of 'remarketing' tools from Google. This service uses cookies to show you relevant advertisements based on the pages you have visited on our website, across the Google display network. You can opt out of the Google display network ads by visiting the Google Ads Preferences Manager. You can access this by visiting: https://www.google.com/settings/ads/onweb/.

Purchase of products

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

Click here to find out more about our Refund policy which is incorporated into these Conditions.

Contract creation and electronic contracting
The technical steps required to create the contract between you and us are as follows:
You place the order for your products on the Website by pressing the confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Website.
We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from The ID Band Company.
As your product is shipped from our warehouse we will send you a dispatch confirmation email.
Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the Products ordered unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions in Change or cancel an order as detailed below.
Non-acceptance of an order may be a result of one of the following:
The product you ordered being unavailable from stock.
Our inability to obtain authorisation for your payment.
The identification of a pricing or product description error.
You not meeting the eligibility to order criteria set out in the main Terms & Conditions.
The contract will be concluded in English.

The details of your specific contract will not be filed by The ID Band Company. If you do require any information regarding orders you have placed with The ID Band Company please email us at sales@theidbandco.com.

Delivery Policy
We deliver all orders via first class post within the UK and airmail for all other countries via Royal Mail unless you requested express delivery with our international courier service. We cannot accept responsibility for any delays caused by disruptions, strikes or other problems with Royal Mails network or with any other postal service which form part of the delivery chain.

We endeavour to dispatch orders within 1-3 working days, starting the day after you place your order unless otherwise stated in the product detail page for the item you are buying. If we are unable to dispatch your order within this timescale, we will contact you via email to explain the delay and to advise when we expect to be able to dispatch your order. Very occasionally we may be out of stock for a specific item while more items are manufactured / delivered. This sometimes happens during periods of exceptional demand. If we are not able to dispatch your order within 5 working days starting the day after we receive your order (and if the product detail page does not state a longer dispatch time), we will email you with the estimated delivery date for your goods. If this happens, we will do our utmost to get your order to you within 10 working days. International orders can take up to 20 working days starting from the date of dispatch unless Express Delivery is selected.

Contract cancellation
Please note that you are entitled to cancel this contract for any non-personalised items in your order if you so wish provided that you exercise your right no longer than 14 calendar days after the day on which you receive the Products. If you wish to exercise your right to cancel this contract after your order has already been dispatched please follow the procedure set out in our Returns procedure.

Description of products

We will take all reasonable care to ensure that all details, descriptions and prices and images of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions, prices and images appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a Product until your order is accepted in accordance with our Order acceptance policy.


Intellectual property and right to use
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.

You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a Purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Compliance with laws
The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.

Limitation of liability
While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:
any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
any loss of goodwill or reputation; or
any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.
Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

We are under the impression that paramedics in the UK specifically check peoples necks and wrists for ID but this may not be the case in all areas of the UK or abroad. If in doubt we recommend you check with the emergency services in your area to see if they are aware of ID products and to check whether they do indeed look for such ID. We cannot accept any responsibility should a bracelet, necklace or other ID product not be found and/or the information engraved, embossed or inserted into the product is not acted upon. Wearing or carrying any form or ID product purchased from us, does not guarantee that it will be located by the emergency services or other third party.

ICEText: The ICEText service relies on additional third party companies and technology i.e. the mobile phone operators and mobile networks. Whilst we do our best to ensure the correct operation of the ICEText service we cannot be held responsible for the non-delivery of SMS (text) messages where this non-delivery is caused by a third party company, network or operator.

If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

Entire agreement
These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what The ID Band Company and you are expected to do. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.

The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

Our details
The full name of our business is "The ID Band Company Limited". You can contact us by email to sales@theidbandco.com. Our postal address is:

The ID Band Company
Unit 9 Oak Drive
Lionheart Enterprise Park
NE66 2EU
United Kingdom

We can also be contacted by phone on 0800 999 3669.

We are registered as a company in England. Company Registration Number: 7339431. VAT Registration Number: 101 8940 37.